Being able to get in touch with your website hosting company if you have any sort of questions or experience any problems is very important and how quickly they'll reply and react can be essential, particularly if your site is business-oriented, as more downtime can often mean losing potential customers. The support options are usually one way to distinguish actual providers from resellers. The second usually answer only to e-mail messages or support tickets and you will have to wait for a day or maybe more to get an answer. If your issue calls for several replies, you will end up losing several days so as to have a problem fixed. Using a genuine and reputable web hosting supplier, you will be in a position to connect with the support team at any time and receive an instant reply no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
We provide you with 24/7 billing, customer and technical support for our website hosting. Even if you are not our client yet and you have questions, we can help you promptly and provide the necessary information, to give you the choice to make the very best decision when you acquire your new web hosting account. We are available at any moment, including holidays and weekends, and we supply various means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several phone numbers worldwide, so you're able to call the one that is closer to you. The maximum response time for your emails and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for several days to get assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we provide feature 24/7 customer and tech support, therefore whatever the issue you have, you're able to get in touch with us and we'll assist you in a timely manner. Our guaranteed reply time for every email or trouble ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 minutes. We also offer phone support with several local numbers around the globe as well as a live chat, so that you can get in touch with us and receive additional information about our solutions even if you do not have an account yet. We're able to assist you with nearly any question or a problem you have - payment methods, package specs, email configuration, web hosting account settings, etcetera. If you employ our services, you will not ever experience a situation where you should wait for a day or two to get an issue resolved like you may need to do with many other service providers.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you can get in touch with us anytime using a number of channels and the maximum time that you'll need to wait for a reply is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a tech issue, you'll be able to open a support ticket from the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you would like to find out about our hosting solutions before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. In the event that you need support for third-party software that you are unable to install or operate effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.