There are a number of ways to contact the hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the least complicated means of correspondence for a variety of reasons. In case no technical support staff representative is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably be received. You can also copy/paste extensive bits of info without the need to worry about typos, and in case a given issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in one location, so either party can always see the steps taken by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are typically separate from the hosting platform, so if you need to supply info or to follow instructions, you’ll have to use at least two different systems and this number can grow in case you want to manage a number of domains. Furthermore, many web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a response.