A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is a very efficient way to receive some information about the web hosting services or get some issue resolved since you are talking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the low possibility of errors at the time you exchange info such as usernames or domain names, the more rapid response time since the communication is live and the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue involved. In addition, you'll be able to be a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone rates that you'll need to pay when you are calling to a different country.
Live Chat Support in Website Hosting
Together with the phone and ticket support, our company provides live chat support too. You can contact us every day, which includes weekends and holidays, and we can give you more details about the website hosting that we offer if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for solely technical matters you'll need to open a ticket to our tech assistance team, since such issues will require additional time to be taken care of, you may still get in touch with us through the live chat for some tech details. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you lots of time. Even if our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every day, even on holidays and weekends. It's the best way to find out more information about our semi-dedicated servers if you do not have an account yet or to have an issue resolved in case you are a client and our support agents will assist you right away no matter what time of the day you join our chat. If you're hestitating which package is more suitable for your sites, in case you need a piece of advice whether you should obtain a certain upgrade and how to order it or if you have troubles installing an email account on your PC, you're able to contact us and we will provide you with the required details in a timely manner. Our live chat is accessible even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you'll always receive instant assistance with any kind of question or problem that pops up.