Although this isn't the most importantfactor to help you recognize a reliable website hosting supplier from a bad one and a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you are not dealing with a one-person service provider and that you can reach someone when you need help. The phone support for hosting services may range from general to professional, so the issues which can be resolved through a call vary depending on the particular company. In most cases, these matters are simpler and feature billing or first level technical issues since more difficult tasks usually need a support ticket where both you and the system administrators can track what's going on with a given issue. Still, having the option to phone call your service provider can save you lots of time and efforts for the numerous small issues that will eventually appear at the time you manage your web hosting account.
Phone Support in Website Hosting
All of our website hosting plans come with telephone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you'll be able to call and learn more about our solutions or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you can call the telephone number which is nearer to you. If you're an existing customer, we can assist you in a timely manner with all of the general and billing matters as well as with a number of technical issues in order to save you time and efforts - we acknowledge the fact that sometimes it's more convenient to speak with a live person to get things done right away. Certainly, some problems simply cannot be managed over the phone, so if this is the case you can use our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you would like to find out more about our plans, you have some billing issue or some general problem, you can give us a call. Though some more complicated troubles could need a support ticket to give some time to our tech support crew to analyze, we will assist you with lots of tech questions over the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we have an international number where you are able to contact us.