Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Every single help request you submit to us will be responded to within maximum 60 minutes. In case your support ticket or email needs additional assistance from a system administrator, we will without delay forward it and leave a note to let you know that your matter is being examined. If you order the Optional Admin Services package, all of the server management services included there will be completed at a time of your liking.

  • Top quality support service

  • A Topflight Client Care Service

  • If you require help while using the Web Control Panel or with any of the apps that we have installed on the dedicated server for you, do contact the customer support team at any moment through the ticketing system. Plus, in case you require help administering your dedicated hosting server, you can order our Optional Admin Services package, which includes OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting services, backup hard disk drive space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Each dedicated server is equipped with our free–of–charge Web Control Panel, which offers an integrated knowledge base and a group of step–by–step video tutorials. Whenever you need assistance working with the Web Control Panel, just click on the Videos or Help buttons located in the top right corner.